Rare case where some users aren't being found despite correct privacy settings.

[Octorious]

I've had a working project for several months now where all of a user's trophy list is imported in detail. This has, and still does, work seamlessly for most users. However, I've recently had a user report that their account doesn't link - I have thoroughly explored this and everything about the account on PSN is correct; privacy is fully public etc.

The username is 'Maerlyn1999' and this is a direct link to their profile on PlayStation: https://profile.playstation.com/Maerlyn1999.

Does anyone understand why some accounts aren't found by the API & what could be causing this? It isn't an issue with my code.

[Ragowit]

This is a Sony issue, you can't find Maerlyn1999 if you try and search for that profile in their own app.

That said, there are workarounds, if you somehow get ahold of their account id (lots of numbers) so can you grab the profile directly that way.

One way of doing this that I think works is to use: https://andshrew.github.io/PlayStation-Trophies/#/misc/UserProfile?id=basic-user-profile
But I don't think that one is implemented in this project.