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Magento 2.4.7 useless in mobiles, tablets and touchscreens wider than 768px #39522

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cptX opened this issue Jan 6, 2025 · 6 comments
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Area: Cart & Checkout Component: Catalog Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Priority: P2 A defect with this priority could have functionality issues which are not to expectations. Progress: ready for dev Reported on 2.4.7 Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch

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@cptX
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cptX commented Jan 6, 2025

Preconditions and environment

  • Magento version 2.4.7-p3
  • Luma Theme

Steps to reproduce

Use the browser developer tools to get into mobile view with touch capability and select a screen width of 769px.
This makes Luma get into desktop theme which doesn't keep menus open for selecting submenus and also in product list the "Add to cart" buttons are not visible, so it's impossible to add products in cart!!

Expected result

The mobile theme should be kept for all touchscreen devices (if touch can be detected) or for screen width greater than 768px.

Actual result

Now in Luma theme, the theme changes to desktop even from a width of 769px, which makes it useless in mobiles in horizontal orientation and for tablets. This is major issue!!!
I don't know when this broke, I don't remember seeing this issue before.
I also don't know which file defines the breakpoint at which width the theme should be transformed to desktop. If you know please tell because this is major and I need to solve this asap!

Additional information

No response

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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m2-assistant bot commented Jan 6, 2025

Hi @cptX. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.


Join Magento Community Engineering Slack and ask your questions in #github channel.
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m2-assistant bot commented Jan 6, 2025

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
  • 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
  • 4. Verify that the issue is reproducible on 2.4-develop branch
    Details- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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@engcom-Bravo engcom-Bravo added the Reported on 2.4.7 Indicates original Magento version for the Issue report. label Jan 6, 2025
@cptX
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cptX commented Jan 6, 2025

@magento give me 2.4-develop instance

@cptX cptX changed the title Magento 2.4.7 useless in tablets and touchscreens wider than 768px Magento 2.4.7 useless in mobiles, tablets and touchscreens wider than 768px Jan 6, 2025
@engcom-Bravo
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Hi @cptX,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop magento instance and the issue is reproducible.Kindly refer the screenshots.

Screenshot 2025-01-07 at 10 21 30 am

The "Add to cart" buttons are not visible, so it's impossible to add products in cart.

Hence Confirming the issue.

Thanks.

@engcom-Bravo engcom-Bravo added Component: Catalog Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch Priority: P2 A defect with this priority could have functionality issues which are not to expectations. Area: Cart & Checkout labels Jan 7, 2025
@github-jira-sync-bot
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✅ Jira issue https://jira.corp.adobe.com/browse/AC-13632 is successfully created for this GitHub issue.

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m2-assistant bot commented Jan 7, 2025

✅ Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

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Labels
Area: Cart & Checkout Component: Catalog Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Priority: P2 A defect with this priority could have functionality issues which are not to expectations. Progress: ready for dev Reported on 2.4.7 Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch
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