Screen readers are narrating incorrect Role for Multiple controls present on the Iris Copilot dialog. #5396
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Bot Services
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bug
Indicates an unexpected problem or an unintended behavior.
customer-reported
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Is it an issue related to Adaptive Cards?
No.
What is the PWD impact?
Screen reader dependent users will face difficulty as screen readers are narrating incorrect Role for multiple controls present on the Iris Copilot dialog so the end-users will get confused, and this may lead to disorientation.
What browsers and screen readers do this issue affect?
Windows: Edge with Windows Narrator
Are there any code-based customization done to Web Chat?
No, I am using Web Chat without any customizations except "styleOptions".
What version of Web Chat are you using?
Latest production
Which area does this issue affect?
Others or unrelated
What is the public URL for the website?
https://mcapshelpuat.microsoft.com/
How to reproduce the issue?
Step 1: Open the above URL in New Edge/Chrome browsers.
Step 2: 'MCAPSHelp' Home page will appear.
Step 3: Navigate to the 'My help' -> 'Account Management Requests' under start button invoked it, ->'Iris Copilot' appeared.
Step 4: Navigate to the combo box required list items navigate to the buttons using tab key.
Step 5: Verify whether Screen readers are narrating correct Role for Multiple controls or not.
What do you expect?
Screen readers (NVDA/ JAWS) should narrate correct Role for Multiple controls present on the Iris Copilot dialog while navigating using tab key.
Ex: 1. When focus lands on 'Continue' button, Screen readers should narrate as 'button Continue'.
2..When focus lands on 'Upload Files' button, Screen readers should narrate as 'button Upload Files'.
3.When focus lands on 'Cancel' button, Screen readers should narrate as 'button Cancel'.
What actually happened?
Screen readers are narrating incorrect Role for Multiple controls present on the Iris Copilot dialog while navigating using tab key.
Observation: 1.When focus lands on 'Continue' button, Screen readers are narrating as 'Continue toggle button not pressed'
2.When focus lands on 'Upload Files' button, Screen readers are narrating as toggle button not pressed Upload Files.
3.When focus lands on 'Cancel' button, Screen readers are narrating as toggle button not pressed Cancel.
Do you have any screenshots or recordings to repro the issue?
https://github.com/user-attachments/assets/3b347edc-979e-4654-a3a0-16948fabed1cDid you find any DOM elements that might have caused the issue?
No response
MAS reference
https://aka.ms/MAS4.1.2
WCAG reference
No response
WAI-ARIA reference
No response
Adaptive Card JSON
Additional context
@compulim The reported issue does not repro in Adaptive cards versions 1.3 & 1.6.
Below is the behavior from 1.3 where screen reader is announcing as Upload files button and Cancel button.
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